Return and Refund Policy

Thank you for choosing Loris Parfum. Your satisfaction is important to us. Please review our return and refund policy below.

1. Refund Eligibility

• Returned items must be unused, in original packaging, and in the same condition as received.
• Refund requests must be submitted within 14 days of purchase.

2. Non-Refundable Items

• Perfume samples
• Gift cards

3. How to Request a Return

• Contact our support team at onlineshop@lorisparfum.co.uk within the return period.
• Include your order number, product name, and reason for return.

4. Shipping Costs

• Return shipping is the customer’s responsibility unless the item is defective or the order was fulfilled incorrectly.

5. Inspection & Refund Process

• Once your return is received, it will be inspected.
• If approved, your refund will be processed to your original payment method.
• Please allow up to 15 days for the refund to appear.

6. Exchanges

• We do not offer direct exchanges.
• If you need a different product, please return the original item and place a new order.

7. Damaged or Defective Products

• If your item arrives damaged or defective, contact us immediately with photos of the item and packaging.
• We will provide a replacement or issue a refund.

8. Order Cancellation

• Orders can be cancelled within 3 hours of purchase.
• After this period, cancellation may not be possible as the order could already be processed.

9. Policy Updates

• Loris Parfum reserves the right to modify this policy at any time. Updates take effect immediately upon being posted on our website.

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Thank you for choosing Loris Parfum!

Contact Information

Lorisse Ltd.
Address: 163 Kensington High Street, W8 6SU, London, England
Call Center: +44 (0) 7984 923 971
Email: onlineshop@lorisparfum.co.uk