Return and Refund Policy

Please read our refund policy

Refund Policy for Loris Parfum

Thank you for shopping at Loris Parfum Online Store. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following refund policy carefully.

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Refund requests must be made within 30 days from the date of purchase.

2. Non-Refundable Items:

  • Perfume samples and gift cards are non-refundable.

3. Return Process:

  • To initiate a refund, please contact our customer support team at [onlineshop@lorisparfum.co.uk] within the specified timeframe.
  • Provide your order number, the name of the product you wish to return, and the reason for the return.

4. Shipping Costs:

  • Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part or a defective product.

5. Inspection and Approval:

  • Once we receive your return, our team will inspect the item. If it meets the eligibility criteria, we will process the refund.
  • Please allow 15 for the refund to be credited to your original method of payment.

6. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and its packaging. We will arrange for a replacement or issue a refund.

8. Cancellation Policy:

  • Orders can be canceled within 3 hours of purchase. After this timeframe, orders cannot be canceled as they may have already been processed and shipped.

9. Changes to Refund Policy:

  • Loris Parfum Online Shop reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at [onlineshop@lorisparfum.co.uk].

Thank you for choosing Loris Parfum!

Lorisse Ltd. 

Address: 163 Kensington High Street, W8 6SU London, England

Call Center: +44 (0) 7396 002501

E-mail: onlineshop@orisparfum.co.uk 


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